SPLIT APARTMENTS

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FAQ

Why book with Split Apartment Croatia?

Split Apartment Croatia has various accommodation types to suit almost every budget and taste, all graded by a unique quality assurance scheme. Our agency has 350 apartments at disposal for your staying.

What kind of accommodation does Split Apartment offer?

In our fantastic offer we have several types of accommodation but the most common are various private apartments. We also rent private rooms, small stone houses and private suites.

How do I make a reservation with Split Apartment Croatia?

After you select a property you’re interested in booking and sending an enquiry, we will double check the availability with the owner. If you decide to confirm the reservation, we hold the reservation for the next 24 hours until you make the payment of the deposit. After we receive the confirmation of payment , a reservation voucher will be issued with all details including contact information (owner data, address, phone number and e-mail address). The balance is paid directly to the owner in cash, either in kuna or euro.

How do I make payment?

The client can make the payment by bank transfer,credit card or paypal. When paying by credit card, we will send You an e mail with the link of the secure server where You will need to fill in the requested data about Your credit card and reservation to make the payment of Your booking. After You fill in the requested data and we will verify your card and charge you for the agreed amount. If you decide to make the payment by paypal, we will send You a payment request via e-mail. In case of bank transfer, we will send you all the details you need (bank account, swift…)

What after I make the payment?

If everything is fine You will receive a confirmation e mail with all details you will need for your arrival. The client must make the payment of 20% of the total price to confirm his reservation within 24 hours from the moment of his written confirmation.

Is it safe to to leave my credit card details?

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and our secure Payment Gateway and vice versa.

What if I cancel my reservation?

If the reservation is canceled up to 7 days before date of arrival, no fee will be charged. If canceled later we keep the right to charge the first night. In case of no-show, the total price of the reservation will be charged. In case of any cancellation please note that the reservation deposit is not refundable!

Is it safe to make a reservation with Split Apartment Croatia?

The Agency will not provide the personal information of the client to a third party, except for the purpose of achieving the reservation. The client gives his/her personal information on his/her own free will. These data are necessary in order of making the reservation and to contact the client.

What travel document do I need to visit Split?

A valid passport or some other identification document recognised by international agreement; for certain countries a personal identity card is sufficient (i.e. a document which testifies to the identity and citizenship of the bearer).

What about customs regulations?

Customs regulations in the Republic of Croatia are almost entirely harmonised with EU regulations and standards. The value of those non-commercial items that are brought into the country for personal use and are exempt from tax duty or PDV (VAT), is limited to only 40 Eur

You can take freely foreign and local currency can be taken in and out of the country, but if you're taking amount of 10 000€ or more, it must be declared to a customs official. All of valuble professional equipment and technical devices must also be declared at border crossing.

For purchasing individual goods in the amount of at least 70Eur verified by customs official, tax is refunded to foreigners who do not have permanent or temporary reidency in the Republic of Croatia. Foreign nationals must claim Tax refunds within six months of the receipt issue date.

What if I want to bring my pet?

You can bring your pet only with the necessary veterinary documentation that certifies the animals’ state of health ( Cats and dogs must have microchip.). If you're bringing more than five animals, it can only be done at border crossings where veterinary inspection is available.

If your pet does not meet these criteria, then your entry into the Republic of Croatian may be forbidden, that is, your pet can be returned to the country of origin or quarantined at the border crossing at your expense.

Remember; when travelling with your pet, you are responsible for it!

What if I get sick or injured?

There are 2 hospitals in Split, but emergency room is placed at one called Firule. There is also a big number of ambulances all around the city in case of smaller injuries.

Health care used for emergency cases is used in the same manner as for Croatian citizens covered by health insurance. You are not obligated to pay for medical services in case you're covered by health insurance in your country and if a convention of Social Security is signed between your country and Croatia. For persons coming from countries with no signed conventions have to personally bear the costs of medical services.

When are the public holidays?

Here is the list of all public holidays. For public services and business offices these are non working days but few local caffes, restaurants and supermarkets will be open.

1 January - New Year’s Day

6 January – Epiphany;

Easter Sunday & Easter Monday

1 May - Labour Day

Corpus Christi

22 June - Anti-Fascist Resistance Day

25 June - Statehood Day

5 August - Victory Day and National Thanksgiving Day

15 August - Assumption Day

8 October - Independence Day

1 November - All Saints’ Day

25-26 December - Christmas Holidays

What are shops and public services working hours ?

During the tourist season, most shops (including supermarkets and bakeries) are open from 8 a.m. until 8 p.m. on weekdays, and many of them are also open during the weekend.

Most of the public services and business offices generally work from 8 a.m. until 4 p.m., Monday to Friday.

Where to send a post card?

If you're looking for a post office, the main post office in the city center will be open form 7 am to 7 pm on weekdays. Some of the post offices work in shifts, or only from 7am to 2pm, so be careful to check working hours of your closest office. During the tourist season, most of the post offices will also work weekends.

Where can I make calls to another countries when in Split?

If you want to call your family, there are public telephones and phone card can be bought in post offices and newpaper and tobacco shops. International calls may be made directly from any public telephone. Also, you can find few Internet caffes that offer the service of international calls.

What number should I call in case of emergency?

In case of emergency or an accident, the number for help is 112. This number can be reached any time regardless your location and it's free of charge. Calls can be also made through all operators and all telephone devices by dialling 1.

Do I need an adapter for electricity?

When packing, don't forget the adapter if the power supply is not the same as in Croatia. The power supply in Croatia is 220 V and frequency is 50 Hz. If you have come unprepared, in Split you can buy the adapters at any techincal store.

Is it safe to drink tap water?

Tap water is safe to drink in all of Croatia. Split's tap water comes from the river Jadro which is consider one of the most purest in the world.

What to see when in Split?

Diocletian's Palace (UNESCO heritage site) – is these days the heart of the city of Split where all the most significant historical buildings can be found . The Palace is one of the most famed and integral architectural and cultural constructs on the Croatian Adriatic coast and is holding an exceptional place in the Mediterranean, European and world heritage.

St. Duje's cathedral – was originally built as a mausoleum for Roman emperor Diocletian and it was later repurposed to a cathedral. Nowadays, it’s world’s oldest cathedral with a beautiful tower with a great panoramic view to the area of Split, mountains and islands.

Peristil square (Peristylium) – is the main square in front of the cathedral. In the time of Diocletian, it was a historic court used as access to the imperial apartments. It also gave admission to Diocletian's Mausoleum on the east, and to three temples on the west.

Jupiter's temple – was an ancient Roman temple and today it is St. John's church.

Two original Egyptian sphinxes - were brought to Split from Eygpt by emperor Diocletian, one is placed in the front of the cathedral, on the Peristil square and the other is in front of St. Jupiter’s temple.

Riva - is the main city promenade which has been modernized in 2007. It’s a place with a lot of cafes and bars where you can enjoy your drink and observe the passengers.

Marjan - a hill situated on the west of Split. Marjan is an oasis for many people who look for a natural stress relief, a great place for long walks, jogging, and bike rides.

Varoš – is one of the oldest parts of town. It’s part of the city where fishermen and peasants lived in the past full of narrow streets and beautiful stone houses.

Galerija MeštroviÄ‡ –is a gallery contains works of Ivan MeštroviÄ‡, famous Croatian sculptor.

Salona – is an ancient Roman colony, one of the biggest towns of Roman Empire, with well preserved amphitheater, theater, basilica, cemetery and many other Roman buildings. Situated near town of Solin, 10 min bus ride from Split.

Poljud stadium - is the stadium of famous football club “Hajduk”. It’s a second largest stadium in Croatia and has a capacity of 36,000 people.

Getski vrtal - Dominisova street (Diocletian palace) is the smallest park in Split where you can see beautiful traditional Dalmatian tiramolas. It is placed in a 500 year old stone house which was destroyed during the 2nd world war.

Sustipan is an old graveyard close to ACI marina few minutes from the center. Today it’s a beautiful park with a sea view.

What museums to visit?

http://split-apartment.com/museum-split-split-galeries-and-art.html

Does Split have a nice aerial view?

Split has two beautiful places where you can enjoy the aerial view. One is on the top of the cathedral tower and the other is „Prva vidilica“ placed on Marjan hill.

Proper behaviour in Split: to tip or not to tip?

Well, a small extra-tip is always appreciated of course. It’s the mark you were satisfied with the way you were served by your waiter It’s a sort of a ‘Thank You’ note. But you are under no obligation here.

Where can I leave my luggage?

Guests of our agency can leave the luggage at our agency during our working hours (9am to 8pm). You can leave the luggage also in the luggage warehouses in the city port or old town but additional fee will be charged per bag.

How to get from the airport to the city center?

Split Airport is located at the very exit from the town of Kastela, towards Trogir. It is at 20 km distance from Split, and at 6 km from Trogir. Our agency offers service of airport transfer (http://split-apartment.com/split-airport-transfer-split-taxi.html ).

If you decide to make it to Split on your own, there are direct bus lines or public transport.

Are Split buses reliable?

Split buses are usually on time, but sometimes there are unexpected situations since they’re dependent upon trafic conditions. They get crowded from 7am to 8am and in the afternoon when most people are going/coming to/from work. You can expect a bus every 5-10minutes on a certain lines.

Where are the cheapest places to drink beer?

http://split-apartment.com/splits-nightlife-2.html

What neighborhoods are best to stay clear of, as far as safety goes?

Split is known as a very safe city except occasional pickpockets, but safest neighborhoods are the ones in the city center: Radunica, Get, Varos, Manus, Bacvice…

Is Split safe during the night?

Most of the city is safe at night, yes. There are however certain neighborhoods which we would not recommend single persons unfamiliar with their surroundings to visit at night.

The safest way is to stick to the city center, which is also hot spot for nightlife, where there are a lot of people during night.

What is the best way to get around Split?

Split is a small city so most of the things that are on the „must see“ list are reachable on foot.

You don't need a rent a car, except if you're planning on going to daily tours around Split.

What's the weather like in Split?

The weather in the summer when it's high season is very sunny and very hot, so don't forget your hat, bottle of water and sun protecting cream. In the spring and autumn, it's usually sunny with occasional periods of rain.